To return an order from the UK or Ireland please follow the steps below:
1. Prepare the package for shipment:
Please put the goods you want to return in the package together with the return form.
Please remove old shipping labels and barcodes that are on the package or make them unrecognizable.
2. Create a return label
By clicking on the "Create a return label" button you will be redirected to the DHL returns portal.
Please fill out the return form with your details and confirm by clicking on "Next page".
The information needed for the customs declaration can be taken from the initial customs declaration that can be found in the transparent envelope outside of the package.
After submitting the form you can download your return label so that you can print it and attach it to the package.
You can request a return label using the link below:
UK: Create a return label
3. Drop off at the nearest post office
Please drop off the package at the nearest post office. Using the return label, the return shipment is free of charge.
For returns from an EU country please contact us.