Brexit information for British customers

Please be aware that we are a retailer stationed in Germany. So due to new regulations regarding the trade between EU and UK some things will also change for orders from our online shop to customers in Great Britain.

VAT payment, customs duty and other fees

  • Orders below 135 GBP net value (incl. shipping):
    • We will pay VAT for your order. You should not get an additional invoice to pay VAT in the UK, however, if you do, please refer to the HMRC as we have no influence on what they will charge you.
      Please note that only products originating from the EU are tariffs free, for products originating from outside the EU duties can still apply (depending on the UK’s arrangements with the country they originate in). For further information please visit: https://www.gov.uk/transition
  • Orders above 135 GBP net value (incl. shipping):
    • All VAT payments, payments of duty and fees are the responsibility of the customer. Please note that only products originating from the EU are tariffs free, for products originating from outside the EU duties can still apply (depending on the UK’s arrangements with the country they originate in). For further information please visit: https://www.gov.uk/transition

Please note that our customer support agents can’t calculate the charges that may apply to your order.

As it is technically impossible right now to portray the new rules in our online shop we will refund the VAT paid to all customers with orders above a net value of 135 GBP (incl. shipping).

Returns

Please note that we can only refund any payments made to us directly. Any payments for fees, custom duties etc. made to parcel services, HMRC or others can’t be refunded by our customer service.

  • Full returns of your order:
    • We will refund the full amount noted on your invoice
  • Partial returns of your order:
    • Invoice value before return below 135 GBP: Full refund of the invoice amount for the returned item incl. VAT.
    • Invoice value before return above 135 GBP, after return still above 135 GBP: Refund of the net amount of the returned item
    • Invoice value before return above 135 GBP, after return below 135 GBP: Refund of the net amount for the returned item minus the VAT for the items you have kept. In this case, we have to pay the VAT on the item you have kept, as the invoice value is now under 135 GBP. You can claim a refund of the income VAT that you have originally paid here: https://www.gov.uk/guidance/apply-for-repayment-or-remission-of-import-duties-c285-chief

    Tariffs

    All products that we sell are made meeting high quality standards and using high quality materials. Please note that not all our products might be produced exclusively in the EU. As a retailer we don’t have any influence on the origin of the products.

    For products originating from the EU no tariff rates apply, however for products originating from outside the EU duties might apply (depending on the UK’s arrangements with the country they originate in). For further information please visit https://www.gov.uk/transition

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