Privacy Policy

Data Protection Declaration


The protection of your privacy is very important to us. When collecting, processing and using your personal data we strictly follow the relevant government regulations, in particular the Federal Law for Data Protection and the Tele Media Law.


When agreeing with this data protection declaration you agree with the collection, processing and use of your personal data as defined by the Federal Law for Data Protection and the following points:


1. The Company responsible for the collection, processing and use of your personal data, is

Mephisto Store Mechtild Brune GmbH, Kettwigerstraße 27, DE-45127 Essen, Germany. You are entitled to object to the collection, processing and use of your data for any time in the future or for individual issues and revoke any given agreement. Please send your objection or revocation in writing to:



Mephisto Store

Mechtild Brune GmbH

Kettwigerstraße 27

45127 Essen


Phone: 0800 0 966 377 (free of charge from the UK, from 8 a.m. to 3 p.m.)




2. Collection, processing and use of your personal data

2.1 General

Personal data consist of information about your personal or factual circumstances of a specific or identifiable person such as your name, your address, your email address or any other data you advise us of when opening a customer account.


2.2 Visiting our website

You can visit our website without providing any data about your person. We only save access data without personal links such as the name of your internet service provider and the referring page or the name of the requested file. This information will be collated and saved in our server protocol files on a statistical basis and will only be analysed in order to improve our offer. There is no connection between these pseudonymous data and your personal data.


2.3 Customer account

When you register with us as a customer, we will set up a password protected direct access to your data saved in your customer account. You can manage your personal data, your order history and receipt of our newsletter in your customer account.


2.4 Collection, processing and use of your personal data

We collect, process and use your data for the complete process of your order including our service provision in the case of claims of defects, for our service, the technical administration of our website and for our own marketing purposes.


To process your order we need your correct first name and surname as well as the address and payment data. Together with your password, your email address serves as identification of your customer account. We also use your email address for communication with you, and in order to be able, for example, to tell you that we have received your order.

Your personal data will only be forwarded to third persons if this is necessary for the processing of the contract and payment or if you have given us your prior agreement. For example, our service providers such as logistics experts and banks will receive the necessary data for the processing of the order and payment.

The data thus forwarded are only used by our service providers for the fulfilment of their task. Any other use of the data through third persons is not allowed.

If your data are no longer required for the original purpose, they will be blocked for further use and deleted at the end of the statutory period set by law for the safe keeping of documents, unless you have specifically agreed to the further use of your data. The same applies if you have demanded that your data are deleted.


2.5 Newsletter subscription

We use the double opt-in process for the subscription to newsletters. The first step is for you to specifically agree to the activation of our newsletter service by entering your email address. We then send you a notification email. In a second step we ask you to click the link in the notification email to confirm your subscription of our newsletter service.


You can cancel the subscription of the newsletter at any time. Each newsletter contains an unsubscribe link which you can use to deactivate the newsletter service.


3. The use of cookies

In order to make the visit to our website attractive and to facilitate the use of certain functions we use so-called cookies on our website. This term refers to small text files which will be saved on your device. Through cookies we only receive anonymous information such as, for example, the pages visited on our website and the offers viewed by our visitors. Each cookie has a small identification number. There is no connection or link between the identification number and your personal data. No personal data is saved in the cookies.

Most of the cookies used by us will be deleted after the end of the browser session (so called session cookies). Other cookies remain on your device and allow us to recognise your browser at your next visit (permanent cookies).

You can change the settings of your browser to receive a notification about the placement of cookies or to decide about accepting cookies from case to case, or to turn off the acceptance of cookies completely.

Should you decide not to accept cookies, the functionality of our website might be restricted.


Declaration of consent


I herewith agree with the use of cookies and I agree that you collect, save and use my personal user data. I further agree that my data will be saved in cookies for longer than a browser session and that these data can be recalled for example the next time I visit your website.

I can always cancel my agreement with effect for the future by refusing the acceptance of cookies in my browser settings.


4. Data security

Credit card data will not be saved, but gathered and processed by our payment service provider. We secure our website and other systems through technical and organisational measures against the loss, destruction, theft, changes or dissemination of your data through unauthorised persons. Access to your customer account is only possible by entering your password. You should keep your access information safe and confidential at all times and close your browser window when you have ended your communication with us, in particular if you share your computer with other users.


5. Freedom of information

You have the right to obtain information free of charge about your saved data and possibly a right to correct, bar or delete these data. Please send your request to:


Mephisto Store

Mechtild Brune GmbH

Kettwigerstraße 27

45127 Essen


Phone: 0800 0 966 377 (free of charge from the UK, from 8 a.m. to 3 p.m.)





6. Google Analytics

Our website uses Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics uses so called ‘cookies’, text files which will be saved on your computer and which will make it possible to analyse your use of the website. The information created by the cookie about your use of the website are usually transferred to a Google server in the USA where it will be saved.

We use a special code on our website in order to guarantee an anonymised collection of IP addresses. Within the member states of the European Union or in other countries within the Agreement on the European Economic Area your IP address will therefore be transferred to Google only in a shortened form which does not allow any conclusions to your identity.


The full IP address will only be sent to a Google server in the USA in exceptional cases where it will be shortened. Google will use this information on our behalf to analyse the use of our website to prepare reports about the website activities and to provide further services associated with the website usage and internet usage towards the website owner. The IP address transferred from your browser within the framework of Google Analytics will not be combined with other Google data.

By using our website you agree with the collection and usage of the data collected by Google through Google and the data processing and the mentioned purpose described above.

You can prevent the collection of cookies by changing the setting in your browser software accordingly; we do need to point out, however, that you might not be able to use all functions of our website in this case. You can also prevent the collection of the data (including your IP address) produced by the cookie and relating to your use of our website as well as the processing of this data by Google by downloading and installing the browser plug available via the following link


Further information about data protection by Google Analytics is available here: